Support

I can't add my line

Scan the QR code for your eSIM, or type in its activation code. The QR code is attached to the email you received when you bought the plan.

If the app says it can't find the line, the code may have a typo, or the eSIM may have been bought from a different seller. Get in touch and we'll help.

My data balance looks out of date

The balance comes from the mobile operator, and it lags a little behind what you have just used.

Tap “Refresh” at the top right of the home screen to fetch the latest figure.

I topped up but nothing changed

It can take a few minutes for a top-up to show in your balance. Reopen the app and check again.

If it still hasn't appeared after 30 minutes, contact us on our official LINE or by email below, with the address you used at checkout.

My lines disappeared after I changed phones

The app has no accounts, so the lines you add live only on that device. On your new phone, add the line again with the same QR code or activation code.

Where do I find the app version?

Open Settings in the app and scroll to the bottom.

Contact us

Reach us on our official LINE or by email. We reply to every message in turn.

Official LINE: https://line.me/R/ti/p/@jpesim

速報JAPAN株式会社

Email: info@sokuhou.co